Return Policy

Return Policy

At Poco Loco, we take pride in crafting high-quality jewelry that our customers love. Due to the specialty and personal nature of our pieces, we do not accept returns. We kindly ask that you choose carefully before placing your order to ensure that you are completely satisfied with your selection.

  Quality Issues

If you receive an item that has a quality issue, we sincerely apologize for any inconvenience this may cause. We are committed to resolving this for you as quickly as possible. In such cases, we will gladly replace the item or offer store credit. Please follow these steps to ensure a smooth process:

1. **Contact Us:** Reach out to our customer service team at  info@pocoloco-jewelry.com within 7 days of receiving your order. Include your order number and a detailed description of the quality issue.
   
2. **Provide Evidence:** Attach clear photos of the item that highlight the defect or quality issue. This will help us assess the situation and expedite the process.

3. **Replacement or Store Credit:** We will send you a replacement or issue store credit as soon as possible. We will cover the shipping costs for the replacement item.

We appreciate your understanding and support. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for choosing Poco Loco.